Sales & Orders

Didn’t find what you’re looking for in the FAQ? 
The fastest way to reach us during business hours is through our Live Chat! To speak with a Live Chat agent, click the chat window in the bottom right corner of the screen. 

You can also choose the appropriate sales & orders forms below to get in touch with us.

Even more frequently asked questions!

Didn’t receive an order confirmation by e-mail after your purchase? 
Make sure to check your spam folder! And note that your invoice can be found in this email as well. 

Unsure when your order will ship? 
Check your order confirmation email for the invoice link included. On the invoice you’ll find a note saying “ships within x business days”. Our warehouse will ship out your order within this timeframe (working days). Shipping time from our warehouse to your home will depend on how fast the shipping courier is able to deliver each time. Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. There you will find an estimated delivery date from the courier.

Can I customize parts on my bike? 
Currently, we do not offer any customizations to our bikes (e.g., component swaps or color changes). By streamlining our assembly processes, we are able to offer our customers the lowest prices possible. 

Are you located in the UK / Australia or New Zealand? 
You can contact us through the "General inquiry form" for information regarding the brake swap. 

Received a product damaged in shipment or a faulty product? 
Use the appropriate "Faulty product received" form here below or "Damaged product received" (found in the Shipping page)